{"id":3,"date":"2025-11-02T12:08:12","date_gmt":"2025-11-02T12:08:12","guid":{"rendered":"https:\/\/poly.business-storyteller.me\/?page_id=3"},"modified":"2026-11-09T09:10:29","modified_gmt":"2026-11-09T09:10:29","slug":"privacy-policy","status":"publish","type":"page","link":"https:\/\/polyservegroup.com\/ar\/privacy-policy\/","title":{"rendered":"Polyserve Group Privacy &#038; Cookies Policy"},"content":{"rendered":"\n<h2 class=\"wp-block-heading\">Polyserve Group Privacy &amp; Cookies Policy<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Effective date: 9 November 2026.<\/strong> This policy explains what personal data Polyserve Group collects through its website, how we use cookies, and the rights you have under the law of the Arab Republic of Egypt.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">1. Who we are and what this policy covers<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Polyserve Group<\/strong> (&#8220;Polyserve&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) is a company registered in the Arab Republic of Egypt, with its head office in Cairo. We are the controller of the personal data collected through <strong>www.polyservegroup.com<\/strong> (the &#8220;Website&#8221;). <\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This policy applies to everyone who visits the Website, fills in a form on it, or contacts us through it. It covers the Website only. It does not cover:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>websites operated by our subsidiaries and affiliates, including Ferchem Misr, Polyserve Trading and the Abu Zaabal Schools, which are expected to publish their own notices <\/li>\n\n\n\n<li>websites of other organisations that we link to;<\/li>\n\n\n\n<li>personal data we handle outside the Website, such as employment records or supplier and customer contracts.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We process personal data in line with Egypt&#8217;s Personal Data Protection Law No. 151 of 2020 and its executive regulations (the &#8220;Data Protection Law&#8221;). Where the law of another country also applies to your data, we respect it to the extent it binds us.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">By using the Website you acknowledge this policy. Where the law requires your consent, such as for non-essential cookies, we ask for it separately and you can withdraw it at any time.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">2. Personal data we collect<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We collect only what we need to run the Website, respond to you, keep in touch with people who ask us to, and improve our service. We do not ask for sensitive personal data, such as health, biometric, religious or financial information, and ask that you do not include it in messages to us.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Contact details:<\/strong> your name and email address, which the contact form requires. You provide them through the form or by emailing info@polyservegroup.com.<\/li>\n\n\n\n<li><strong>Your message:<\/strong> the content of your enquiry and anything else you choose to tell us, such as your company name, role or phone number. You provide it through the form or by email.<\/li>\n\n\n\n<li><strong>Technical data:<\/strong> IP address, browser type and version, device type, operating system, screen settings, language, referring page, pages viewed, and dates and times of visits. We collect it automatically through our web server and website software when you visit.<\/li>\n\n\n\n<li><strong>Preference data:<\/strong> your choice of English or Arabic, and your cookie choices. These are stored in cookies or similar technologies on your device.<\/li>\n\n\n\n<li><strong>Approximate location:<\/strong> country or city, inferred from your IP address. We derive it automatically from technical data.<\/li>\n\n\n\n<li><strong>Marketing preferences:<\/strong> your name and email address, whether you agreed to receive our newsletters and marketing material, and when and how you agreed. You provide them when you subscribe or tick the consent box on a form.<\/li>\n\n\n\n<li><strong>Activity data:<\/strong> pages and sections viewed, links clicked, time spent, scrolling and other interactions, and whether you open or click links in our emails. We collect it automatically through cookies and similar technologies on the Website and in our emails.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We store the contact details you give us so we can reply to you and manage our relationship with you. If you do not give us your name and email address, we cannot process a contact form submission. You can still browse the Website without giving us any personal data beyond the technical data above.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We monitor activity on the Website and in our emails to understand how they are used and to improve our service. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects on you. We do not sell personal data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">3. Why we use your data and our lawful basis<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We use personal data only for specific, stated purposes and only where the Data Protection Law allows it: with your consent, where it is necessary to act on your request or perform a contract, where the law requires it, or where we have a legitimate interest that does not override your rights and freedoms.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Reply to enquiries, partnership requests and business contact.<\/strong> We use your contact details and your message. Lawful basis: steps you ask us to take, such as answering your enquiry, and our legitimate interest in handling business enquiries.<\/li>\n\n\n\n<li><strong>Run, secure and maintain the Website, and prevent abuse.<\/strong> We use technical data. Lawful basis: our legitimate interest in a secure, working Website.<\/li>\n\n\n\n<li><strong>Remember your language and cookie choices.<\/strong> We use preference data. Lawful basis: it is necessary to provide the Website features you request.<\/li>\n\n\n\n<li><strong>Monitor visitor activity to understand how the Website is used and improve our service.<\/strong> We use technical data and activity data. Lawful basis: your consent, given through our cookie banner.<\/li>\n\n\n\n<li><strong>Show an embedded map of our office.<\/strong> We share technical data with the map provider. Lawful basis: your consent, given through our cookie banner.<\/li>\n\n\n\n<li><strong>Comply with legal obligations, respond to lawful requests from authorities, and establish or defend legal claims.<\/strong> We use any data relevant to the request or claim. Lawful basis: legal obligation, and our legitimate interest in protecting our rights.<\/li>\n\n\n\n<li><strong>Send newsletters and marketing material by email or other electronic means.<\/strong> We use marketing preferences, contact details and activity data from our emails. Lawful basis: your prior, explicit consent, which you can withdraw at any time.<\/li>\n\n\n\n<li><strong>Store your contact details and keep a record of our correspondence.<\/strong> We use contact details and your message. Lawful basis: our legitimate interest in managing business relationships and keeping records.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">We send newsletters and marketing material only to people who have agreed to receive them, and we keep a record of when and how you agreed. Every message identifies us as the sender and includes a free, simple way to unsubscribe, and you can also email info@polyservegroup.com to stop. Unsubscribing does not stop messages that reply to your own enquiries. We carry out electronic direct marketing only as the Data Protection Law permits.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If we want to use your data for a new purpose that is not compatible with the ones above, we will tell you first and, where the law requires, ask for your consent.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4. Cookies and similar technologies<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The Website uses a small number of cookies. Non-essential cookies are set only after you opt in.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.1 What cookies are<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">Cookies are small text files that a website places on your device. They let the site remember your choices and recognise your device on later visits. &#8220;First-party&#8221; cookies are set by us; &#8220;third-party&#8221; cookies are set by another company whose service we use on the Website. Similar technologies, such as local storage and pixels, work in the same way and are covered by this section.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Our newsletters and marketing emails may contain small images or links that tell us whether you opened the email or clicked a link. We use this only for people who have agreed to receive marketing, to see which content is useful. You can stop it by unsubscribing or by turning off image loading in your email program.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.3 Your consent<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The first time you visit, a banner asks you to accept or reject non-essential cookies. Accepting and rejecting are equally easy, and nothing non-essential loads until you choose. Strictly necessary cookies do not need your consent because the Website cannot work as you expect without them.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">We keep a record of your choice so we can show that consent was given. <\/p>\n\n\n\n<h4 class=\"wp-block-heading\">4.4 How to change or withdraw your choice<\/h4>\n\n\n\n<ul class=\"wp-block-list\">\n<li>By emailing us directly. To change or withdraw your consent, please email info@polyservegroup.com<\/li>\n\n\n\n<li><strong>Your browser:<\/strong> every major browser lets you block or delete cookies from its privacy or security settings. Blocking strictly necessary cookies may mean the Website does not remember your language.<\/li>\n\n\n\n<li><strong>Google Analytics:<\/strong> Google offers a browser add-on that stops its analytics from collecting data about your visits.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Withdrawing consent does not affect processing that took place before you withdrew it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">5. Who we share your data with<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We do not sell or rent personal data. We share it only with the following recipients, and only as far as needed for the purposes in section 3.<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Polyserve Group companies, such as Ferchem Misr, Polyserve Trading and Nile Phosphate:<\/strong> to pass on an enquiry that concerns that company so the right team can reply. They act as group companies for the same purpose.<\/li>\n\n\n\n<li><strong>Website hosting, maintenance and IT security providers<\/strong> [VERIFY: name the hosting provider and its server location]<strong>:<\/strong> to keep the Website and our mailbox running and secure. They act as processors on our written instructions.<\/li>\n\n\n\n<li><strong>Google:<\/strong> embedded maps, fonts and, where used, analytics. It is an independent third party under its own privacy policy.<\/li>\n\n\n\n<li><strong>Professional advisers, such as lawyers and auditors:<\/strong> to obtain advice or meet audit duties. They are bound by confidentiality.<\/li>\n\n\n\n<li><strong>Courts, regulators and other public authorities, including the Personal Data Protection Center:<\/strong> where the law or a valid order requires it. They are recipients required by law.<\/li>\n\n\n\n<li><strong>A buyer or investor, and their advisers:<\/strong> only if Polyserve or part of its business is sold, merged or restructured, in which case this policy continues to protect your data. They are recipients under confidentiality terms.<\/li>\n\n\n\n<li><strong>Email marketing platform provider<\/strong> [VERIFY: name the provider and its server location]<strong>:<\/strong> to store subscriber lists, send newsletters and marketing material, and measure opens and clicks. It acts as a processor on our written instructions.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where we use a processor, we have a written contract that limits it to our instructions and requires it to protect your data and keep it confidential. Third parties that act independently, such as Google, decide for themselves how to use data they collect, so please read their notices as well.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6. International transfers, retention and security<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">6.1 Transfers outside Egypt<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We are based in Egypt and personal data collected through the Website is processed here. Some providers, such as Google, may process data on servers in other countries. We transfer personal data outside Egypt only where the Data Protection Law allows it. That requires authorisation from the Personal Data Protection Center and a destination that offers an adequate level of protection, and we apply further safeguards and obtain your consent where the law requires them. You can ask us for details of the safeguards we rely on using the contact details in section 8.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6.2 How long we keep your data<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We keep personal data only as long as needed for the purpose it was collected for, then delete or anonymise it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">6.3 How we protect your data<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We use technical and organisational measures that suit the risk. These include encrypted connections (HTTPS), access limited to staff and providers who need the data, up-to-date website software, regular backups, confidentiality duties for staff, and written contracts with providers. No online service is completely secure, so we cannot guarantee absolute security.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">7. Children, links, changes and how to contact us<\/h4>\n\n\n\n<h4 class=\"wp-block-heading\">Children<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The Website is meant for business visitors and is not directed at children under 18. We do not knowingly collect personal data from children. If you believe a child has sent us personal data, contact us and we will delete it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Links to other websites<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">The Website links to sites we do not control, including our subsidiaries&#8217; websites, the Abu Zaabal Schools website and LinkedIn. This policy does not apply to them. Please read their privacy and cookie notices before you give them any data.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Changes to this policy<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">We may update this policy when our practices, the Website or the law change. The effective date at the top shows when it was last revised. If a change is significant, we will say so on the Website, and we will ask for your consent again where the law requires it.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\">Language and governing law<\/h4>\n\n\n\n<p class=\"wp-block-paragraph\">This policy is published in English and Arabic. If the two differ, the Arabic version prevails. [VERIFY: confirm which version should prevail and arrange the Arabic translation.] It is governed by the laws of the Arab Republic of Egypt, and the competent Egyptian courts have jurisdiction over any dispute about it. This does not limit your right to complain to the Personal Data Protection Center or any right the law gives you that cannot be waived.<\/p>\n\n\n\n<h4 class=\"wp-block-heading\"><\/h4>\n\n\n\n<p class=\"wp-block-paragraph\"><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Polyserve Group Privacy &amp; Cookies Policy Effective date: 9 November 2026. This policy explains what personal data Polyserve Group collects through its website, how we use cookies, and the rights you have under the law of the Arab Republic of Egypt. 1. Who we are and what this policy covers Polyserve Group (&#8220;Polyserve&#8221;, &#8220;we&#8221;, &#8220;us&#8221;, &#8220;our&#8221;) is a company registered in the Arab Republic of Egypt, with its head office in Cairo. We are the controller of the personal data collected through www.polyservegroup.com (the &#8220;Website&#8221;). This policy applies to everyone who visits the Website, fills in a form on it, or contacts us through it. It covers the Website only. It does not cover: We process personal data in line with Egypt&#8217;s Personal Data Protection Law No. 151 of 2020 and its executive regulations (the &#8220;Data Protection Law&#8221;). Where the law of another country also applies to your data, we respect it to the extent it binds us. By using the Website you acknowledge this policy. Where the law requires your consent, such as for non-essential cookies, we ask for it separately and you can withdraw it at any time. 2. Personal data we collect We collect only what we need to run the Website, respond to you, keep in touch with people who ask us to, and improve our service. We do not ask for sensitive personal data, such as health, biometric, religious or financial information, and ask that you do not include it in messages to us. We store the contact details you give us so we can reply to you and manage our relationship with you. If you do not give us your name and email address, we cannot process a contact form submission. You can still browse the Website without giving us any personal data beyond the technical data above. We monitor activity on the Website and in our emails to understand how they are used and to improve our service. We do not make decisions about you based solely on automated processing that produce legal or similarly significant effects on you. We do not sell personal data. 3. Why we use your data and our lawful basis We use personal data only for specific, stated purposes and only where the Data Protection Law allows it: with your consent, where it is necessary to act on your request or perform a contract, where the law requires it, or where we have a legitimate interest that does not override your rights and freedoms. We send newsletters and marketing material only to people who have agreed to receive them, and we keep a record of when and how you agreed. Every message identifies us as the sender and includes a free, simple way to unsubscribe, and you can also email info@polyservegroup.com to stop. Unsubscribing does not stop messages that reply to your own enquiries. We carry out electronic direct marketing only as the Data Protection Law permits. If we want to use your data for a new purpose that is not compatible with the ones above, we will tell you first and, where the law requires, ask for your consent. 4. Cookies and similar technologies The Website uses a small number of cookies. Non-essential cookies are set only after you opt in. 4.1 What cookies are Cookies are small text files that a website places on your device. They let the site remember your choices and recognise your device on later visits. &#8220;First-party&#8221; cookies are set by us; &#8220;third-party&#8221; cookies are set by another company whose service we use on the Website. Similar technologies, such as local storage and pixels, work in the same way and are covered by this section. Our newsletters and marketing emails may contain small images or links that tell us whether you opened the email or clicked a link. We use this only for people who have agreed to receive marketing, to see which content is useful. You can stop it by unsubscribing or by turning off image loading in your email program. 4.3 Your consent The first time you visit, a banner asks you to accept or reject non-essential cookies. Accepting and rejecting are equally easy, and nothing non-essential loads until you choose. Strictly necessary cookies do not need your consent because the Website cannot work as you expect without them. We keep a record of your choice so we can show that consent was given. 4.4 How to change or withdraw your choice Withdrawing consent does not affect processing that took place before you withdrew it. 5. Who we share your data with We do not sell or rent personal data. We share it only with the following recipients, and only as far as needed for the purposes in section 3. Where we use a processor, we have a written contract that limits it to our instructions and requires it to protect your data and keep it confidential. Third parties that act independently, such as Google, decide for themselves how to use data they collect, so please read their notices as well. 6. International transfers, retention and security 6.1 Transfers outside Egypt We are based in Egypt and personal data collected through the Website is processed here. Some providers, such as Google, may process data on servers in other countries. We transfer personal data outside Egypt only where the Data Protection Law allows it. That requires authorisation from the Personal Data Protection Center and a destination that offers an adequate level of protection, and we apply further safeguards and obtain your consent where the law requires them. You can ask us for details of the safeguards we rely on using the contact details in section 8. 6.2 How long we keep your data We keep personal data only as long as needed for the purpose it was collected for, then delete or anonymise it. 6.3 How we protect your data We use technical and organisational measures that suit the risk. These include encrypted connections (HTTPS), access limited to staff and<\/p>","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"open","template":"","meta":{"_eb_attr":"","_uag_custom_page_level_css":"","postBodyCss":"","postBodyMargin":[],"postBodyPadding":[],"postBodyBackground":{"backgroundType":"classic","gradient":""},"_templately_pack_id":"","_templately_imported_at":"","_templately_source":"","_templately_import_session_id":"","site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"disabled","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"class_list":["post-3","page","type-page","status-publish","hentry"],"uagb_featured_image_src":{"full":false,"thumbnail":false,"medium":false,"medium_large":false,"large":false,"1536x1536":false,"2048x2048":false,"trp-custom-language-flag":false},"uagb_author_info":{"display_name":"Nadine","author_link":"https:\/\/polyservegroup.com\/ar\/author\/a-nadine\/"},"uagb_comment_info":0,"uagb_excerpt":"Polyserve Group Privacy &amp; Cookies Policy Effective date: 9 November 2026. This policy explains what personal data Polyserve Group collects through its website, how we use cookies, and the rights you have under the law of the Arab Republic of Egypt. 1. Who we are and what this policy covers Polyserve Group (&#8220;Polyserve&#8221;, &#8220;we&#8221;, &#8220;us&#8221;,&hellip;","_links":{"self":[{"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/pages\/3","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/users\/2"}],"replies":[{"embeddable":true,"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/comments?post=3"}],"version-history":[{"count":5,"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions"}],"predecessor-version":[{"id":12346,"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/pages\/3\/revisions\/12346"}],"wp:attachment":[{"href":"https:\/\/polyservegroup.com\/ar\/wp-json\/wp\/v2\/media?parent=3"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}